Our
Most Commonly Asked Questions
Why
should I buy from you?
We are uniquely different from other graphic reproduction companies
simply because our background is graphics and we are qualified, trained
professionals in this field. Others are generally motorcycle related
businesses who have decided to dabble in the graphics industry hoping
to cash in on the current interest in vintage motorcycles.
Why is you price a little higher than another company?
Sometimes we are more expensive and sometimes less. To lower costs,
we could use a cheaper process but our customers have come to expect
the best and we certainly couldn't offer that using an inkjet printer.
Our colors are printed as "spot colors". This means the
colors are printed one at a time and deliver a solid, uniform and
consistent color. Inkjet or "solvent based" printers apply
all colors at one time which sounds great, but is it? Not really.
This process is quick and more cost effective but the quality suffers.
What you get is a color that is inconsistent and made up of other
colors which results in a finish that looks textured.
How accurate are your decals?
As close to the original as you can get. We only work from originals
and go to great lengths to ensure all of our products are the best
possible reproductions. Older printing methods were less than perfect
and in the interest of accurate reproduction, we will include these
flaws. Our artist has 20 years of experience in the graphics/printing
industry as well as many years of experience with motorcycle restoration.
After
purchasing, when are my decals shipped?
Orders are shipped the next business day on all in-stock items. We keep
most items in our product line in stock and if it is not, we'll let
you know and get it printed ASAP.
What
if my decals arrive damaged?
We package every order carefully and securely. If your package arrives
damaged, please let us know immediately. Digital pictures sent to us
via e-mail allow us to view the damage and take the best course of action
in order to quickly resolve the problem.
Can
you make decals from pictures?
Unfortunately, we cannot. There are companies out there that will. However,
we pride ourselves on the accuracy of our products and working from
pictures, tracings or anything but the original is just not good enough
to put our name on.
Do you have a
return policy?
Yes. You can return items for a refund or credit. Special graphics printed
in non standard "custom" colors cannot be returned for a refund.
Any item must be returned within 60 days of purchase date. Retrned graphics
MUST be in be returned unopened, undamaged and in the original packaging,
in resellable condition or we cannot issue a refund. A 10% restocking fee applies in
some cases. Please contact us before sending returned item(s).
Do you stand
behind your product?
Absolutely. If there is a manufacturing flaw or defect in the materials
we will gladly replace your decals. Simply send it back to us and we
will replace them. This does not cover application errors.
Do you have paint
codes or access to them?
No. Sorry, we do not have paint codes on file. Unlike automotive paint,
motorcycle manufacturers do not have a code that you can use to order
paint from a paint supplier. Most restorers use a sample of their original
paint and match something as close as possible to an automotive color.
You may also find this information from model specific clubs or discussion
groups on the web.
Is your staff
knowledgeable?
We are glad to answer any question to the best of our ability. There
are so many bikes that we may not be able to answer every question you
may have, but we'll do our best. Our staff are all vintage motorcycle
enthusiasts.
Can I clearcoat
over top of these decals?
Yes you can. We recommend it on fuel tanks and other high wear areas. Our instructions
that are provided explain how, or you can view them on our web site.
Are your decals
layered vinyl, inkjet or water transfers?
No. All of our products are "printed" on the highest quality
materials available by companies such as 3M or Avery. In many cases,
these are the same materials as the OEM used. None of our products are
produced by layering different colored vinyl. Although some of the decals
we have reproduced were originally "water slides" or "water
transfers", we print all of our products on an adhesive substrate.
Can I call and
speak to someone to order?
Yes. If you wish to order by credit card rather than purchase online
or send a money order, our knowledgeable staff is here to assist you.
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